1600 S. Noland Road Suite 118, Independence MO, 64055 816-304-3930 or 816-836-1803 Monday – Saturday 9AM – 5PM

FAQ

Q: My TV is broken. What do I do?
A: As simple as it may seem… First thing, check that the power plug is installed properly and that the outlet is getting power. Then, get as much information as you can about the symptoms.
For example:

  • Does the unit power on?
  • Is there an LED blinking. If so, how many times? (Some TV's will blink a code to indicate which part of the set has failed.)
  • Is there an on-screen display? (Press menu button on TV panel to see if the TV menu appears.)
  • Is there sound coming from the TV speakers?
  • Is there a distortion of the picture? If so, on what inputs? (Cable or satelite box, DVD player, game console? All of them?)
  • Any other information you think can be helpful.

Q: How long will it take to fix my TV?
A: It varies.

  • If we have the part in stock, it may be completed the same day as the appointment or within a day or two.
  • If the part must be ordered, the normal turn around is 4-7 days. 
  • If part is not available or difficult to locate, it will be fixed as soon as part is obtained from the distributor.

Q: How much will it cost to fix my TV?
A: The cost is based on parts needed and the service fee. A more accurate estimate can be given with some specific information about your TV and its symptoms.

Q: Why would I fix my TV rather than buy a new one?
A: In some cases, it does not make sense to repair the set based on the problem and the cost of the parts needed. Most sets, however, can be repaired for less than half the cost of a new TV.  The likelihood of having a problem with a fixed set is very similar to the likelihood of having a problem with a new set. If the set is not financially reasonable to fix our technicians will let you know.

Q :My TV works, but the picture is doubled and the colors are separated. What could be the problem?
A: Your TV is out of Convergence. This is the most common problem for 3 to 6 year old Rear Projection TVs. Most Rear Projection TVs have Convergence adjustment features. If you are unable to perform Convergence Correction using your TV remote control, most likely the Convergence Correction Circuit has failed. Give us a call and one of our Convergence experts will fix it.

Q: What is the most common problem with DLP/LCD Projection TV?
A: The most common problem with LCD/DLP Projection TVs is a lamp failure. If you own such a product, the only suggestion is to buy extended warranty and if you already did, make sure that your Extended Service Policy (ESP) covers lamp replacement.

Give us a call today for all your TV repair needs.